SHIPPING INFORMATION
Within the USA
Shipping options available are UPS, FEDEX, or your choice of courier. Unless otherwise specified, our standard shipping for all packages are UPS GROUND. The cost of shipping is based upon shipper used, number of packages, shipping method, package weight and dimension, insured value, and COD fees if applicable. The cost of shipping is PPA (pre-paid and added to the invoice) and will be shown on your invoice. The option of providing your UPS or FEDEX account number and billing all shipping charges directly to your account (freight collect) is available. We reserve the right to ship orders over 150 lbs by truck. The trucking company used will be our choice and all freight charges will be shipped collect unless other arrangements are made upon placement of order. An additional $10.00 service charge will be added to all orders requiring "same day service." All orders paid for by credit card or bank order transfers will not be shipped until the credit card clears or the funds are posted to our bank account. All orders are shipped F.O.B. DESTINATION from our facilities, Dectron Products by Strohmaier Corporation, in Newberg, OR.
International
Preferred shipping for international orders is freight collect, using your FEDEX or UPS account number, and billing all costs, customs clearance requirements, local taxes and duties directly to your account. Our normal shipping method is "UPS International" which offers an Expedited service (4-5 day delivery) or Express service (2-3 day delivery). UPS provides door-to-door service and does not charge routine customs clearance. CIF (cost, insurance, freight) quotations are available by request. CIF quotations do not include duty or taxes for the destination country. All duty, taxes, and other fees associated with international shipping will be the buyer's responsibility. All orders are shipped FOB DESTINATION from our facilities, Dectron Products by Strohmaier Corporation, in Newberg, OR. Please refer to "Terms And Conditions" for account information.
Damaged, Lost or Short Shipments
Claims regarding damaged goods or shortages must be made within one week after receipt of merchandise. To help us give you prompt service, please refer to your purchase order and our packing slip number on the package.
UPS
Notify your local UPS Office immediately to advise them of the problem. Then, contact us so we can re-ship the merchandise to you and make a claim with UPS. Keep all damaged goods and containers until advised to dispose of them.
Motor Freight
Strohmaier Corporation is not responsible for merchandise damaged or lost by motor freight carries. If your shipment is damaged or shorted any packages, have the damage or shortages noted by the delivery carrier's agent on the receipt and freight bill. If you accept a short or damaged shipment without proper notation by the agent, you do so at your own risk.